Privacy Policy

1. About Lilly Nursery Garden

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Contact Information

• Full name
• Email address
• Phone number
• Message or enquiry details

Order Information

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order details
• Payment status

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Basic website usage information

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing and fulfilling orders
• Delivering products
• Sending order confirmations
• Sending order-related emails
• Responding to enquiries
• Providing customer support
• Processing payments
• Tracking orders
• Improving our website and services
• Preventing fraud, misuse or security incidents
• Maintaining business and transaction records
• Complying with applicable laws and legal requirements

4. Contact Form Information

If you submit our Contact Us form, the information you provide may be used to respond to your enquiry.

Your name, email address, phone number and message may be transmitted to our business email system so that our team can respond to you.

We may also send you an acknowledgement email confirming that your enquiry has been received.

5. Payments

If you make a payment through our website, payment processing may be handled by a third-party payment service provider.

Lilly Nursery Garden does not intend to store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment authentication information on our servers.

Payment information may be processed directly by the applicable payment provider according to its own privacy policy and security practices.

6. WhatsApp and Phone Communication

If you choose to contact us through WhatsApp or telephone, the information you provide during that communication may be used to:

• Respond to your enquiry
• Provide product information
• Assist with an order
• Provide customer support

WhatsApp and other third-party communication services operate under their own terms and privacy policies.

7. Cookies

Our website may use cookies or similar technologies to improve website functionality and user experience.

Cookies may help us remember certain preferences, maintain website functionality, understand website usage and improve our services.

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

8. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted service providers involved in operating our website and business, such as:

• Payment service providers
• Email service providers
• Hosting providers
• Delivery or logistics partners
• Technical service providers

We may also disclose information when required by applicable law, legal process, court order, government authority, or where reasonably necessary to protect our legal rights, customers, website or business.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring action under applicable law, we will take appropriate steps as required by the applicable legal framework.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing orders
• Providing customer support
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal, tax and accounting requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint
• Request assistance regarding your personal data

12. Withdrawal of Consent

Where we process your personal data based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may still need to be retained where required for legal, accounting, security or legitimate business purposes.

13. Children's Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, Google Maps, WhatsApp or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of those third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Grievance / Privacy Contact

If you have questions, concerns or complaints regarding the handling of your personal information, please contact us:

17. Consent

By using our website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where consent is required under applicable law, we will seek consent in an appropriate manner before processing your personal information.