Terms & Conditions

1. About Lilly Nursery Garden

2. Website Use

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website to:

• Violate any applicable law or regulation
• Attempt to gain unauthorised access to our website or systems
• Introduce malicious software or harmful code
• Interfere with the normal operation of the website
• Submit false, misleading or fraudulent information
• Use our website for unlawful or fraudulent activities

3. Plant Products and Availability

Lilly Nursery Garden sells live plants, saplings, gardening products, pots and related items.

Because plants are living products, their appearance, size, colour, shape, foliage and condition may naturally vary from photographs shown on the website.

Product availability may change without notice. We reserve the right to update, modify or discontinue products at any time.

4. Product Prices

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may be changed or updated at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to successful payment and order confirmation.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after Lilly Nursery Garden confirms the order.

We reserve the right to cancel or reject an order in circumstances including:

• Product unavailability
• Incorrect product or pricing information
• Payment failure
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your name, mobile number, email address and delivery address.

Lilly Nursery Garden is not responsible for delays or failed delivery resulting from incorrect information provided by the customer.

7. Payments

Payments made through our website may be processed using third-party payment service providers.

You agree to provide accurate payment and billing information when completing a transaction.

An order may not be considered confirmed until the payment has been successfully received or otherwise verified.

Payment providers may have their own terms, conditions and privacy policies.

8. Delivery

Delivery availability, charges and estimated delivery times may vary depending on the delivery location, product type and availability.

Delivery times provided on the website are estimates and may be affected by circumstances beyond our reasonable control.

Customers should provide a valid delivery address and contact number and should be available to receive the order where required.

9. Live Plant Delivery Conditions

Plants are living products and may experience minor changes during transportation.

Minor leaf movement, colour variation, soil movement, temporary drooping or other natural changes during transport do not necessarily indicate that a plant is defective.

Customers should follow suitable care instructions after receiving the plant.

10. Order Cancellation

Customers may request cancellation of an order by contacting Lilly Nursery Garden as soon as possible.

Cancellation requests received after an order has been dispatched may not be accepted.

Where a cancellation is accepted and a refund is applicable, the refund will be processed according to our applicable refund procedures.

11. Returns and Refunds

Due to the nature of live plants and nursery products, returns may be subject to specific conditions.

If you receive an incorrect, damaged or significantly defective product, please contact us as soon as possible after delivery with your order details and appropriate photographs where requested.

Refunds, replacements or other resolutions will be considered based on the circumstances of the order and our applicable return and refund policy.

12. Offers and Promotions

Promotional offers, discounts, combo offers and anniversary offers may be subject to separate conditions.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

We reserve the right to modify, suspend or withdraw an offer where reasonably necessary.

13. Intellectual Property

Unless otherwise stated, the website content, including text, graphics, logos, images, designs, product descriptions and other materials, belongs to or is used by Lilly Nursery Garden with appropriate rights.

You may not reproduce, copy, distribute, modify or commercially use our website content without appropriate permission.

14. Third-Party Services and Links

Our website may use or link to third-party services such as payment providers, Google Maps, WhatsApp, email services and other external platforms.

We are not responsible for the availability, content, security, policies or practices of third-party services.

15. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free or available.

Website availability may be affected by maintenance, technical problems, hosting issues, network failures or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Lilly Nursery Garden will not be responsible for indirect, incidental or consequential losses arising from the use of the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Lilly Nursery Garden will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, internet or technical failures, or other unforeseen circumstances.

18. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Please read our Privacy Policy for more information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable laws.

Updated terms will be published on this page. The "Last Updated" date will also be revised when appropriate.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to these terms or the services provided by Lilly Nursery Garden shall be subject to the appropriate courts and legal authorities having jurisdiction over the business location.

21. Contact Us

If you have questions regarding these Terms & Conditions, an order, delivery, payment or any other website matter, please contact us.